Terms & Conditions

Introduction

You must read the following document very carefully, which sets out the terms and conditions of booking with British Bangla Travel.

The first set of terms is the Agency Terms which have been created by British Bangla Travel Ltd which operates this site. The next section is the General Terms then the Travel Provider's Booking Conditions.

The Booking Conditions are the terms of each provider who agrees to provide you with our travel services.

Agency Terms

• When processing your booking, we will arrange for you to enter into a contract with the travel-related service provider, which includes, but is not limited to, tour operators, airlines, hotels, accommodation providers, amusement parks and cruise companies ("Travel Provider").
• If your booking is with an airline, we do not have a direct contract with, you are the principal and you are authorising us to act as your agent in arranging that booking.
• British Bangla Travel is a service we provide to you allowing you to book your travel with the travel provider. In all other cases (other than Attractions – please see separate section), we are acting as the travel provider's agent in arranging your booking and they are acting as either the principal (in which case we will only be their agent if they instruct us accordingly) or the agent to the principal (in which case, where we are acting as our agent). By accepting these Agency Terms of Business, you are giving us your authority to liaise with them directly on your behalf).
• Importantly, your booking through us is subject to both these Agency Terms of Business (which define and explain our obligations to you and the role that we play) and the Booking Conditions, that is the specific booking conditions of the relevant Travel Providers which set out, amongst others, your rights if something goes wrong with the travel-related service you have booked.
• In completing your booking with us, you are accepting our Agency Terms, the General Terms and the Booking Conditions.
• You may decide to make one or more bookings with us at the same time. Please note that irrespective of the various products you book (i.e. hotels, flights, etc.), each booking is a separate booking and your bookings, even though they may be linked to the same dates of travel, do not constitute a package as defined in the Package Travel, Package Holidays and Package Travel.

Regulations 1992 ("Package Travel Regulations 1992") nor the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 1995, Amended 2003 ("ATOL Regulations").

The choice of search path through the website has no impact on the availability or pricing of products.

Your booking is not confirmed until you receive a booking confirmation.

All bookings are purchased individually at their price. The price charged in total for several bookings will always equal the total sum of the prices charged for each booking.

For the avoidance of any doubt, British Bangla Travel operates a website www.britishbangltravel.com and has a call centre. All bookings are subject to these Agency Terms of Business, regardless of whether they are booked through the call centre or the website.

In addition to the General Terms which follow immediately, there are particular terms which apply to very specific types of travel arrangements, which you may wish to make through us.

General Terms of Business

1. Booking details

If booking online, you are responsible for ensuring booking details are entered correctly. If you book via the call centre, all of your booking details will be read back to you. Once you have confirmed these details, we will proceed to confirm the booking with the Travel Provider. Please check that all names, dates and timings are correct on the receipt of all documents. Please advise us of any errors within two days of receipt of your documents by contacting Customer Support. Please note that we will not accept any responsibility for incorrect information if we are not informed within this timeframe. Any changes to these details will incur amendment fees as stated below in addition to any charges applied by the Travel Provider. Please ensure that the names given match those on the relevant passports.

The booking information that you provide to us will be passed on only to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities, such as customs or immigration if they require them by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information to prevent and combat terrorism and other serious transnational crimes.

If you travel outside the European Economic Area ("EEA"), controls on data protection may not be as strong as the legal requirements in Bangladesh.

If we are not authorised to pass this information to the relevant Travel Providers, whether in the EEA or not, we will be unable to arrange your booking. In making this booking, you consent to this information being passed on to the relevant parties.

Full details of our data protection policy are available upon request.

Card Verification is a charge made on select flight bookings to validate the payment card provided before the card is then used to complete your booking with the Travel Provider.

2. Payments

You are required to make full payment at the time of booking. If full payment is not received, we will notify the Travel Provider who may cancel your booking and charge the cancellation fees set out in their Booking Conditions.

You must understand that payment at the time you are making your booking does not mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of the booking. Because we are making live reservations with travel providers, we need to be safe in the knowledge that we have received an appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the travel provider. In the unlikely event that a travel product becomes unavailable in the short time between your payment and us seeking to confirm your booking with the travel provider and we cannot obtain an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that product. You must also understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.

3. Cancellations and Amendment

If you cancel or amend your booking, the Travel Provider may charge the cancellation or amendment charge shown in their Booking Conditions (which may be 100% of the cost of the travel arrangements) and in respect of accommodation bookings, you must pay us the cancellation charge stated below.

4. Insurance

Many Travel Providers require you to take out travel insurance as a condition of booking with them as detailed in their Booking Conditions. In any event, we strongly advise that you take out a policy of insurance to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If you have arranged your policy through us please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.

5. Transfers

Our transfer providers may provide a ‘taxi’ transfer with either a taxi, people carrier, or minibus type vehicle. If you have any specific requirements that may result from this, please advise us at least 48 hours before departure. Please note that shuttles are not able to make drops at private addresses (including villas) nor property management companies, or at hotels where the approach roads are inaccessible to coaches. Where the shuttle coach cannot stop directly outside the hotel due to accessibility issues, the drop-off will occur as near as possible to the hotel. Please be aware that there may be a wait for your shuttle at the airport since they run to a schedule.

6. Delivery of documents

All documents (including invoices/tickets/insurance policies) will be sent to you by First Class Post. Once documents leave our offices, we are not responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued, all related costs must be paid by you. You can elect for delivery by other means subject to payment of an additional charge.

7. Passports, Visas and Health

Information about passport and visa requirements for your trip can be obtained from the Foreign Office requirements. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and/or consulates. Neither we nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Some of our accommodation providers negotiate their low rates on the basis that residents of the country where the hotel stay is taking place, are not eligible to stay at that rate. In most circumstances, this does not apply to residents of EU countries staying in other EU countries. Problems seem to mainly occur when non-EU passport holders are booked to stay in the country where the passport was issued (i.e. Turkish nationals in Turkey, or Egyptian nationals in Egypt). If you think this may affect your booking, please ask our Customer Service team to confirm whether your booking will be accepted by the hotel, as resolution, once you are abroad, will be very difficult and may result in additional charges being incurred or the cancellation of the booking. Occasionally, accommodation providers may ask that we contact you before the departure date to ask for the nationalities of the parties travelling. You must contact our Customer Service team in this instance with this information to confirm that the rates are eligible for the parties travelling.

Please take special note that for all air travel within the United Kingdom, airlines require photographic identification of a specific type. Please ask us for full details.

8. Final travel arrangements

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport.

9. Alterations by your Travel Provider

9.1 Flights

It may be necessary to reconfirm your flight with the airline. Please check this in the correspondence received from your Travel Provider, including the Travel Provider’s Booking Conditions. You should take a note of any reference number or contact names when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

9.2 Accommodation

Sometimes your accommodation provider may need to make a change. If you have already booked we will let you know as soon as we can, if there is time before your departure. In the unlikely event that your accommodation provider has to make a major change or alteration to your booking, they will offer you the option of accepting the change or cancelling the booking and receiving a full refund of all monies paid to us in connection with the accommodation booking. A major change would include a change of hotel due to hotel closure or overbooking; or a pricing error. This list is not exhaustive and there may be other examples of a major change.

9.3 General

We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.

All bookings made, even if arranged at the same time, are separate and independent bookings. Where your Travel Provider initiates a change or cancellation to a booking, your ability to cancel or change any other bookings is not affected. For example, if your accommodation booking is changed or cancelled by your Travel Provider, the Booking Conditions of your flight booking (including cancellation charges) will still apply, and vice versa.

10. Website Accuracy

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. This is because the information which you are shown is being transmitted effectively live from the relevant travel provider’s IT system.

Notwithstanding the above, in cases where details other than price are materially incorrect, we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.

Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.

11. Complaints

We pride ourselves on delivering the highest standard of customer service. However, if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Travel Provider or their local supplier or agent immediately.

If the Travel Provider is unable to resolve your concern, please contact our customer services team who will try to assist you.

If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

If you wish to also make a formal complaint upon your return home then these should be addressed in writing to Customer Relations at British Bangla Travel, alternatively please call our Customer Support Department who will then email you a link to our complaints form.

If the matter cannot be resolved and it involves us or another ABTA member then it can be referred to the arbitration scheme arranged by ABTA www.abta.com.

12. Limitation of liability

For the avoidance of doubt, your booking is direct with the Travel Provider, other than where we are negligent in the provision of our services to you, British Bangla Travel accepts no liability or responsibility for any complaint, loss, damage, expense or other claims in respect of any aspect of your bookings or travel arrangements

Specifically, we will not be liable for any act or omission by any person not employed directly by us or under our immediate control and whilst we have chosen our Travel Providers with the care, we have no control over our Travel Providers and so cannot be held responsible for any action or omission of our Travel Providers or their servants, agents or employees.

Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from the strike, civil commotion, fire, flood, war, the threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and/or any other event which is outside of our reasonable control.

In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in performing the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).

In all cases, the absolute aggregate maximum liability of British Bangla Travel under or in connection with these terms of business (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint.

Nothing in these terms of business shall limit or exclude the liability of British Bangla Travel for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.

13. Cancellation, amendment and other service charges

13.1 Cancellation

Accommodation cancellation charges:

For accommodation bookings that are cancelled will be charged according to the booking policy.

For attraction tickets where either tickets or vouchers have been issued no refund can be processed until the tickets or vouchers have been returned to us undamaged and unused.

For other products, the Travel Provider may charge the cancellation charge shown in their Booking Conditions.

For the avoidance of any doubt, if you cancel your booking, you must immediately pay any shortfall between payments made by you against that booking and the cancellation charge applied and in accepting these General Terms you give your authority for us to automatically charge the payment card used by you when securing the booking (or any other card used by you in connection with other bookings placed through British Bangla Travel) at that time.

13.2 Amendments

We do not levy any charge to amend your booking.

Occasionally, Travel Providers may apply a charge. In that event, we will notify you of the charge which will need to be settled before processing an amendment request.

14. Jurisdictions

Your contract with British Bangla Travel will be governed by country law.

15. Credit Card Fraud Protection

To ensure that your credit, debit or charge card is not being used without your consent, we will validate the name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity and that a credit check is not performed meaning that your credit rating will be unaffected. All information provided by you will be treated securely and strictly following the Data Protection Act in Bangladesh.

16. Accommodation bookings

16.1 Payment on booking

Hotels offer the following different types of rates and payment patterns through British Bangla Travel Ltd:

• The payment pattern applicable to your booking will be displayed prior to booking.
• If any payment is not received on or in advance of the due date, we reserve the right to treat the booking as cancelled by you resulting in triggering any applicable cancellation charges as detailed above. For the avoidance of any doubt, the cancellation charges are wholly independent of the deposit arrangements on any given booking.

16.2 Booking confirmation

We will send a booking confirmation either via email or a printed copy. Please check it carefully and contact us immediately if it is incorrect, as it may not be possible to make changes later.

16.3 Accommodation vouchers

Any accommodation vouchers will be sent via email or a printed copy subject to full payment being received by British Bangla Travel. The voucher will provide the address of your accommodation and a local office contact number. This should be handed in upon your arrival. Please take care of your voucher as failure to present it may result in your room being cancelled, or having to pay for your room again, or paying a higher price. No refunds for unused accommodation vouchers can be made, as they will be treated as cancellations.

16.4 Child Discounts

Any discounts are usually based on children sharing with two full-paying adults. The costing shown will automatically advise you should discount apply to the property you have chosen. The Hotel will usually ask for child ages. In both hotels and apartments, any room or board supplements are usually payable at the adult rate.

16.5 Duration

Most accommodation is available on a nightly basis, although some accommodations require a minimum stay of 3 or even 7 nights. Our websites will identify these properties once a search has been made and highlight this information if deemed necessary.

16.6 Requests for accommodation

We will happily approach Travel Providers to request accommodation, when not available from our wide range. We make no charge for this service.

16.7 Special requests

Although we will endeavour to pass any reasonable request on to your Travel Provider, we are unable to guarantee that the request will be met.

16.8 What is included in the price?

Hotel and apartment prices displayed on our websites are based upon the information you supply, inclusive of all taxes, service charges and the meal arrangements specified below.

Local resort charges, or charges for cots, which are occasionally levied directly by the hotel, are not included in the price. Details of these can be obtained before you depart on request.

• RO - Room only - no meals
• SC - Self-Catering - no meals, but cooking facilities are provided
• BB - Bed & Breakfast - continental breakfast
• HB - Half Board - continental breakfast and dinner
• FB - Full Board - continental breakfast, lunch and dinner
• AI - All Inclusive - continental breakfast, lunch, dinner and local branded beverages and soft drinks*

* Hotels may have varying levels of "All Inclusive" – please refer to the description attached to your chosen accommodation.

16.9 Star ratings

Star Ratings are used to symbolise the overall quality and level of standards of each accommodation type. The star ratings are based on criteria including the range of standard facilities, the quality of the furnishings, the quality and range of the food outlets, and the overall level of service. They range from 1-star, where you can expect simple accommodation with limited facilities, to 5-star accommodations which are likely to have a full range of facilities of the highest standards. There is no uniform and consistent method of star ratings and as such, they can vary significantly by country, and often within countries. Furthermore, not all countries have rating systems. As an agent, we take the average rating of all the sources we have for the property. If we are provided with an official rating we will endeavour to include that within the accommodation description.

16.10 Overseas accommodation

Overseas accommodation is usually subject to a tourist tax which will be payable locally. Check-in / check-out times vary by property.

Your stay within an accommodation can be extended, but this is to be agreed upon directly with the property, for an extra charge.

16.11 Website Accuracy

We take reasonable care to ensure that the information published about each hotel, villa, or apartment is accurate. Facilities and amenities in accommodation may be temporarily unavailable for operational reasons. When this happens, we will do our best to advise you as soon as possible. We cannot accept liability for errors or omissions in the descriptions.

17. Airline bookings with specific airlines are listed in Appendix 1

The service we provide for you in respect of a booking directly with the specific airlines listed in Appendix 1 is a different service that we provide for the sale of other airline tickets. These special terms apply to that services.

In these cases, we will search the relevant airline database for tickets. If you choose to go through with the purchase, we will purchase the flight seats on your behalf directly from the airline.

Our Agency & General Terms, as well as the Supplier Terms of the airline, will apply to your booking. The Supplier Terms will be deemed to be incorporated into this contract.

18. Attraction tickets

Generally, British Bangla Travel trades either as an agent for the provider or the consumer as detailed in our Agency and General Terms. Except for some attraction tickets, British Bangla Travel trades as a reseller for the attraction provider.

However, regardless of whether British Bangla Travel is trading as an agent or reseller we must stress that we do not own, control or have any influence over any of the attractions featured on our website. We must further stress that we do not at any point make any enquiries with the providers of the Attractions about the quality or safety of the Attraction. We rely entirely upon the material supplied to us by the providers of the Attractions and we do not check that material. It is up to you to make your enquiries about the quality and/or safety of the Attractions. We do not have, and we do not accept, any legal liability of any sort to you for anything which might go wrong with any Attraction which you booked through us.

In the event of any mishap, incident or other event prompting a claim relating to an attraction that claims should be directed directly to the provider of the Attraction and not British Bangla Travel whose contractual liabilities are in all cases limited to those of a booking agent responsible only for accurately relaying the booking requests as submitted by you.

19. Prices & Tickets

19.1 Prices

The price advised to you at the time of booking is the final price. Once the booking is confirmed, it will not be affected by price increases imposed by our Travel Providers or caused by currency fluctuations.

19.2 Tickets

On receipt of full payment, we will issue a confirmation of booking via email or a printed copy. 

19.3 Accuracy of website and prices

Every reasonable effort has been made to ensure that descriptions and prices are accurate at the time of publishing. All statements made by us are in the honest belief that those facts and opinions given are correct. However, subsequent changes, which are beyond our control, may occur. You must, therefore, ensure you check all details of your chosen Theme Park, Attraction, Show, Entertainment, Restaurant, Sporting Event or Tour at the time of booking. Any material changes will be advised to customers as soon as they become known to us. Please note all duration times given are approximate.

We have no control over the Theme Parks / Attractions / Entertainments / Shows / Restaurants / Sporting Events / Tours and all details and descriptions in relation thereto are for guidance only. We accept no liability for any inaccuracy in the information about the above activities contained on our websites, such information may be altered at any time without prior notice and we also reserve the right to alter, amend or cancel any of the arrangements for the activities detailed above as shown on our websites.

20. Coach Tours

If anyone is late for an inbound or outbound journey on one of our guided coach tours, the coach will depart on time. There will be no refund.

If a customer misses the coach, they are welcome to rejoin the group at a subsequent destination, providing they make their way there.

The schedule is subject to change. We are not responsible for any traffic or road problems that may arise and cause unexpected delays.

The only services included in the package are the ones listed in our brochure. If you want anything to be added on, this can be arranged for a supplementary fee.

Appendix 1